What Is Diagonal Communication?

Are you curious to know what is diagonal communication? You have come to the right place as I am going to tell you everything about diagonal communication in a very simple explanation. Without further discussion let’s begin to know what is diagonal communication?

Communication is the lifeblood of any organization, facilitating the flow of information, ideas, and feedback. Within the realm of organizational communication, various channels and methods exist to ensure effective information sharing. One such channel is diagonal communication. Unlike traditional vertical or horizontal communication, diagonal communication cuts across hierarchical levels and facilitates interaction between individuals or departments that are not directly connected. In this blog, we will explore the concept of diagonal communication, its importance, and how it promotes collaboration and efficiency within organizations.

What Is Diagonal Communication?

Diagonal communication refers to the exchange of information and ideas between individuals or departments that are not in direct hierarchical relationships. It involves communication pathways that traverse across organizational structures, allowing for interactions between different levels, teams, or departments. Diagonal communication can occur both vertically and horizontally, enabling individuals at different levels and functional areas to connect and collaborate.

Importance Of Diagonal Communication

  1. Breaking Silos: Diagonal communication helps break down silos that often develop within hierarchical organizations. By enabling communication and collaboration between individuals or departments that do not typically interact, diagonal communication fosters a sense of unity, shared goals, and cross-functional understanding. It promotes a culture of cooperation and breaks down barriers that hinder organizational effectiveness.
  2. Information Sharing and Coordination: Diagonal communication facilitates the sharing of information across departments or levels. It allows for the exchange of knowledge, expertise, and perspectives that might otherwise remain confined within specific areas of the organization. This flow of information enhances coordination, improves decision-making processes, and promotes innovation by bringing diverse ideas and insights together.
  3. Problem-Solving and Decision Making: Diagonal communication encourages a multidimensional approach to problem-solving and decision-making. It enables individuals with different roles, experiences, and expertise to collaborate on finding solutions. This diversity of perspectives can lead to more well-rounded and effective decision-making, as it takes into account a broader range of insights and considerations.
  4. Employee Engagement and Empowerment: Diagonal communication enhances employee engagement and empowerment by providing opportunities for individuals at all levels to contribute their ideas, suggestions, and feedback. When employees feel their voices are heard and valued, they become more invested in the organization’s success, leading to increased motivation, productivity, and job satisfaction.

Promoting Diagonal Communication

  1. Open Communication Channels: Organizations should create an environment that encourages open communication and provides various channels for diagonal communication. This can include regular cross-functional meetings, interdepartmental projects, collaborative digital platforms, or suggestion systems that allow employees to share their ideas and opinions.
  2. Leadership Support: Leaders play a crucial role in promoting diagonal communication. They should actively encourage and model open and inclusive communication practices. By fostering a culture that values diverse perspectives and collaboration, leaders create an atmosphere that supports diagonal communication throughout the organization.
  3. Training and Skill Development: Organizations can provide training programs and workshops focused on enhancing communication skills, collaboration, and cross-functional understanding. These initiatives can equip employees with the necessary tools and knowledge to engage in effective diagonal communication.
  4. Recognize and Reward Collaboration: Recognize and reward individuals or teams that demonstrate effective diagonal communication and collaboration. This recognition can be in the form of public appreciation, career advancement opportunities, or incentives that encourage teamwork and knowledge sharing.


Diagonal communication is a valuable communication channel that promotes collaboration, innovation, and organizational effectiveness. By connecting individuals and departments across hierarchical boundaries, diagonal communication breaks down silos, facilitates information sharing, and empowers employees at all levels. Organizations that prioritize and foster diagonal communication create an environment that thrives on teamwork, creativity, and open dialogue, leading to improved performance and sustained success.


What Do You Mean By Diagonal Communication?

Diagonal communication is a sort of hybrid between vertical and horizontal communication. It’s a direct dialogue between employees of differing ranks who are not in the same chain of command. For example, a software developer might collaborate with a marketing manager to better understand product needs and positioning.

What Is Diagonal Communication Examples?

Diagonal Communication is a flow of information between the person working in different departments and holding different levels of authority. For example, the salesman may request the production manager to modify the product design according to the requirement of the customer.

What Is Horizontal And Diagonal Communication Briefly Explain?

Horizontal communication refers to the sharing of information across departments within the same organizational level. Diagonal communication is a type of communication that occurs between employees at different levels of an organization.

Is Diagonal Communication Formal?

Formal channels of diagonal communication may include scheduled meetings or presentations where different departments are invited to attend. In contrast, informal channels of diagonal communication may consist of unplanned conversations or chance meetings between employees from other departments.


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